1. Service Agreement
By scheduling a service with Seaglass Cleaning ("we", "us", "our"), the client ("you", "your") agrees to the following Terms and Conditions. These terms are subject to change without notice and are available on our website for your reference.

2. Services Provided
We offer professional residential cleaning services with an emphasis on luxury coastal homes.
Our services may include:

• Standard, deep, or turnover cleanings
• Add-on services such as linen changes, appliance detailing, and patio cleanings

A full description of services will be included in your customized cleaning plan or invoice.

3. Access to Property
You must provide safe and timely access to your property. If we are unable to enter the home due to a locked door, alarm system, or no-show, a cancellation fee of 50% of the scheduled service will be charged.

4. Cancellation & Rescheduling
Cancellations must be made at least 48 hours in advance to avoid fees.
Last-minute cancellations (less than 48 hours) will incur a 50% charge of the service fee.
Repeated cancellations may result in termination of services.

5. Payment Terms
Payment is due on the day of service, unless otherwise agreed upon in writing.
Accepted payment methods: cash, or electronic payments via Zelle or Cash App.
Late payments may incur a 5% fee per week overdue.

6. Satisfaction Guarantee
We stand behind our work. If you are not satisfied with a service, please notify us within 24 hours, and we will return to address the issue at no additional charge. Requests made after this window may not be honored.

7. Damage & Liability
While we treat your home with care, accidents can happen. Please report any concerns within 24 hours.

We are insured and bonded. We are not liable for pre-existing damages, improper installations, or delicate items not disclosed in advance.

We recommend securing valuables and irreplaceable items.

8. Safety & Scope Limitations
For insurance and safety reasons, we do not climb higher than a 2-step ladder, move heavy furniture, or handle bodily fluids, pest infestations, or mold.

Shoe covers are worn in all homes unless requested otherwise. Non-toxic products are standard unless specific alternatives are requested.

9. Client Expectations
We ask that homes are generally tidy prior to our arrival so that our team can focus on detailed cleaning. If a property is excessively cluttered or hazardous, we may adjust pricing or reschedule the service.

10. Privacy & Security
We respect your privacy. All client information and keys/codes are stored securely and used solely for providing cleaning services. Our team is trained to respect confidentiality and boundaries in all luxury residences.

11. Pet Policy
We love pets! Please inform us in advance if pets will be present. All pets must be secured during service. We are not responsible for pets escaping due to unsecured doors or windows.

12. Inclement Weather
In cases of severe weather or travel restrictions (common in coastal areas), we may reschedule appointments for the safety of our team. Clients will be notified promptly.

13. Service Refusal
We reserve the right to refuse or terminate service if:

• The working environment is unsafe
• There is harassment, discrimination, or unreasonable demands
• Payment is not made per agreed terms.

14. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of the State of New Jersey.

15. Agreement
By booking a service, you agree that you have read, understood, and accepted these Terms and Conditions.